Welcome to Asian Lab-Grown Diamonds LLP! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our e-commerce website (the “Site”) and our related services. By accessing or using our Site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information from you, including:

  • Personal Information: This includes your name, email address, phone number, shipping address, billing address, and other information you provide during account creation or checkout.

  • Payment Information: When you make a purchase, we collect payment details, such as credit card information, PayPal account details, and other payment information necessary to process your order.

  • Communications: We may record and store records of your communications with our customer service team, including emails, chats, and phone conversations.

  • Usage Information: We collect data about your interactions with our Site, including the pages you visit, the products you view, your actions on the Site, and the duration of your visits.

  • Device Information: We automatically collect information about the device you use to access our Site, including your device type, operating system, browser type, IP address, and mobile device identifiers.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior on our Site. Cookies are small text files that are stored on your device and help us enhance your user experience and provide you with personalized recommendations.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Processing: We use your personal and payment information to process and fulfill your orders, send order confirmations, and provide updates on your order status.

  • Customer Support: We use your information to respond to your inquiries, address your concerns, and provide assistance when you reach out to our customer service team.

  • Improving User Experience: We analyze your usage data to understand how you navigate our Site, which products interest you, and how we can enhance your overall experience.

  • Marketing and Promotions: With your consent, we may send you marketing communications, promotions, and special offers based on your preferences and purchase history.

  • Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and conditions.

3. Sharing Your Information

We may share your information with:

  • Service Providers: We engage third-party service providers to assist with various aspects of our business operations, including payment processing, shipping, order fulfillment, analytics, marketing, and customer support.

  • Business Partners: In certain cases, we may partner with other companies to offer joint promotions, contests, or special programs. If you participate in such activities, your information may be shared with our partners.

  • Legal Requirements: We may disclose your information as required by law, regulation, legal process, or government request. We may also share information when we believe it is necessary to protect our rights, safety, and property, or that of our users.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site if such a transfer occurs.

4. Your Choices

  • Account Information: You can review and update your account information by logging into your account on our Site. You can also request changes or corrections by contacting our customer service team.

  • Communication Preferences: You can manage your communication preferences by unsubscribing from marketing emails or adjusting your notification settings in your account profile.

  • Cookies and Tracking: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but please note that some features of our Site may not function properly if you disable cookies.

5. Data Security

We implement robust security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We use encryption, firewalls, secure sockets layer (SSL) technology, and other safeguards to ensure the security of your data.

6. Children's Privacy

Our Site is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18 without verifiable parental consent. If you believe we have collected information from a minor, please contact us immediately

7. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting a notice on our Site or sending an email to the email address associated with your account.

8. Contact Us

If you have questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us:

  • Email: info@asianlabgrowndiamonds.com

  • Address: Asianlab Grown Diamonds LLP, Asian Lab House, Ved Rd, opp. Prannath Hospital, Industrial Area, Katargam, Surat, Gujarat 395004

By using our Site, you agree to the terms of this Privacy Policy. Please read this document carefully and regularly check for updates.